Overview
If you are not satisfied with a product purchased from https://store.colliya.com, we will gladly accept a return within 15 days of receipt (excluded opened products).
Refund conditions:
1. First you need to contact customer service for a refund request within 15 days of receiving the product, once the 15 days have passed, we will no longer accept your refund request.
2. If it was our mistake that caused you to actually receive the wrong or damaged item（excluded minor dust or defects on the package）, we will provide a no-obligation refund. Please contact us and include a picture of your entire order, as well as the damaged/unqualified items and a brief description of the issue. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.
3. If the refund is made for the customer’s own reasons, such as not liking it, not wanting it anymore, etc., we will need to charge a handling fee of 30% of the selling price for the returned product. Also any original shipping costs or return shipping costs are non-refundable, unless it is an error on our part.
4. As a result of hygiene, safety and cleanliness standards, all items must be new, unused, and in the same condition that you received it.
5. Once your return has been approved, you will receive an email with instructions on how and where to send your return. Please ship your item to the address provided in the email and provide us with a tracking number for your return and we will process your refund. Generally, you will receive your refund within 3-5 business days.
Special circumstances:
1. Since our products are sold worldwide, although it is a very small probability, your parcel may encounter customs clearance, in this case please contact our customer service at first to assist in solving the problem. However, if you refuse to pick up your package, we will not be able to guarantee a full refund.
2. If the parcel is sent to the wrong address because the customer filled in the wrong address himself, we will provide the information of the logistics provider to assist in modifying the address, but we will not make a refund.
We hope this helped you answer all your questions about returns and refunds.If you would like any further clarification, be sure to contact us via colliya@outlook.com at your earliest convenience.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {Colliya@colliyaoutlook.com}.
Shipping returns
To return your product, you should mail your product to: {contact us}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.